Trust & the alpha
What is on during the alpha
The switches that are on, the ones that are off, and how to tell us when something is wrong.
You are using Primsy in a closed alpha: a small group of invited businesses, real bookings, and a few switches deliberately left off. This page is the honest list.
| Thing | State | What it means for you |
|---|---|---|
| Signup | Invite only | Your invitation’s email address and code are both required. |
| Booking page and schedule | On | Real bookings, real availability, real conflicts protected. |
| Email to clients | On | Confirmations, changes, cancellations and reminders. |
| Text messages | Off | No texts are sent to anyone yet. Email carries everything. |
| Reminders | Best effort | Sent on schedule in the normal case; not retried if a provider fails at the wrong moment. Check the schedule; treat the reminder as a courtesy. |
| Billing | Test mode | Nobody is charged during the alpha. Where Settings offers a plan, checkout takes Stripe’s test card numbers only. |
| Email verification | Manual | Press Verify email in Settings → Account and security, then open the message and press Verify email on the page it opens. Password reset by email only works after that. |
| Password reset | On | By email, from the sign-in page, for a verified address. |
| Two-factor sign-in | Not yet | Use a strong, unique password. |
| Payments inside the booking | No | Deposits and fees are recorded, not collected. |
| Event settings | Fixed per trade | Deposit percentage, final-headcount deadline and arrival window come with the business type and cannot be edited in Settings yet. |
Known rough edges
- A client who leaves the booking page open for a long time may be offered a time that has since gone; confirming it tells them so and offers the next one.
- Rescheduling a visit with several services offers times sized for the first service; the server checks the whole visit before confirming, so nothing double-books — but the client may be told to pick again.
- Exports stop at 5,000 rows. They carry the note a client left on a booking and your private note on it; they do not include the notes on a client’s record, or payment records, yet.
- The booking calendar shows 35 days ahead at most, whatever the booking window in Settings says.
- Time off blocks appointment times; event requests are not checked against it, so a request can be confirmed into a day you are away.
Telling us
Reply to the email that invited you. Say what you expected, what happened instead, and roughly when — the time and the business name are enough for us to find it. Screenshots welcome. Anything that touched a real client’s data is treated as urgent.