Messages
What clients receive
Every message Primsy sends on your behalf, when, and the exact wording of the texts.
Primsy sends messages on your behalf at five moments. Email and text are separate switches in Settings, so you decide which channels you use; the reminder timing is yours too.
| Moment | Text | |
|---|---|---|
| Booking made | Confirmation — or “request received” for an event | Short confirmation or acknowledgement |
| Event request confirmed | The date is confirmed | The date is confirmed |
| Booking moved | The new time | The new time |
| Booking cancelled | The cancellation | No text is sent |
| Reminder | The booking details, for a confirmed booking, once your chosen lead time is reached — 2, 6, 12, 24 or 48 hours before. Primsy checks every hour, so it lands at the next check after that point; a booking made or confirmed inside the lead time gets it at the next check after that; nothing is sent once the start time has passed, and a request still waiting on you gets no reminder. | A short reminder |
Every message carries the client’s private link, so for an appointment a reminder is also the fastest way to reschedule; an event date changes by talking to you. Wherever a message names the service, a multi-service visit is named by its services in order. The emails for mobile services name the service address; texts stay short: the business, the time and the link, with the service named only on a booking, a request and a reminder.
The exact texts
Texts are short on purpose. With an ordinary business and service name each is one carrier segment; a long business name plus a long menu item can spill into two, as the catering example does. Either way it counts once toward your plan: segments are Primsy’s cost, not yours. Names are used as you typed them, except that some punctuation becomes plain (curly quotes, long dashes and “…”, for example), some spaces become ordinary ones and some invisible characters are dropped. An emoji is kept, and a text containing one uses the larger alphabet; an emoji made of several joined together arrives as its parts — see How big is a text?. These are today’s texts, as they would read from your own number; from Primsy’s shared number they would start with Primsy instead — see Your texting number. Filled in with example businesses:
Who gets texts
Only a client who ticked the box for texts on your booking page. The box is never ticked for them, and booking does not depend on it; a booking you add yourself gets email only. With your first booking text to a client, they also get one text saying who is texting and how to stop, and it does not count toward your plan:
Until that introducing text has been delivered, booking texts also end “Reply STOP to opt out.”, in case it was lost or arrives after them. A client who replies STOP gets no more texts from that number, and neither does one who asks in so many words, such as “please opt me out”. Replies are not passed on to you, so the texts give your clients their link rather than inviting a reply.
Emails
Emails carry the same facts with room to breathe: the business name, the service, the time in your timezone, the address for mobile services, how you take payment (with your payment link if you have one) on every notice except a cancellation, and the private link. Subject lines read like Balayage · Tue, Sep 30, 2:00 PM (CDT) — Glow Studio for a booking, Request received: … for an event request, Reminder: … for a reminder, Moved: … and Cancelled: … for changes, and Confirmed: … when you confirm an event request. A client who joins a waitlist gets You're on the waitlist — …, and A time opened up — … when a time that suits them is free.