Messages
Your texting number
The plan for texts: Primsy’s shared number or one of your own — how each looks, what STOP does, and what it costs.
Texts are off during the alpha. The plan is that, when they launch, they come from Primsy’s shared number unless you rent a number of your own. This page shows what each looks like to your clients, so you can choose.
| Primsy’s shared number | Your own number | |
|---|---|---|
| Who texts from it | Every business using the shared number | Only your business |
| How a text starts | Primsy, then your business name | Your business name |
| A client replies STOP | They stop getting texts from every business using the shared number | They stop getting texts from you only |
| Before it works | Nothing for you to do; Twilio has to approve it for Primsy first | Verified in your business’s name, usually 3 to 5 business days |
| Price | Included in your plan | $2.50 a month |
Primsy’s shared number
One toll-free number would send the texts for every business using it. Because the number is Primsy’s, each text starts with Primsy and names your business inside it. This is the planned wording, and it may still change before texts launch:
With an ordinary business and service name it is still one carrier segment. A client who replies STOP to the shared number is blocked from that number, so they stop getting texts from every business using it, not only from you.
The shared number is a plan, not yet a certainty. Twilio, our text provider, normally expects a number to be verified in the name of the business the client is dealing with. It accepts Primsy’s own name only if Primsy writes every message and runs the sign-up for texts itself. Primsy does both: it writes every text, and your booking page asks each client with a box that is never ticked for them. Twilio still has to approve it, and if it does not, this page will change.
Your own number
A toll-free number that only your business texts from. Texts start with your business name, like the ones in What clients receive, though the wording may still change before texts launch. A STOP reply stops only your texts.
Before it can send anything, Twilio has to verify the number in your business’s name. It asks for details such as your legal business name, your EIN (sole proprietors can skip it), your address and your website or public social page, and says to allow approximately 3 to 5 business days. It costs $2.50 a month: Twilio’s $2.15 monthly rent (September 2026) plus the card fee, rounded up to the next 50 cents.
When texts start
Texts on the shared number need nothing from you: they come with your plan, counted from your billing date. Your own number starts at your next billing date, so its $2.50 goes on the same invoice as your plan: one card payment each month instead of two. If you want your own number, ask early. It starts at the first billing date after Twilio has verified it, so a verification that finishes after your billing date waits for the next one.